In our fast-paced world, getting quick and effective help is everything. That’s why the telecommunications industry in Portugal is turning to Artificial Intelligence to completely transform the customer experience.

The goal is simple: respect your time and solve your problems fast. Here’s how AI is making it happen.

Handling Your Contact Intelligently

When you reach out for help, AI acts as a smart triage system. It can instantly understand the reason for your call or message—whether it’s a technical issue, a question about your plan, or something else. For simple queries, it can provide an immediate solution. For more complex problems, it instantly connects you to the right human expert, saving you the frustration of being transferred from one department to another.

Answering Your Questions in an Instant

Imagine having a 24/7 expert ready to answer your questions. AI-powered chatbots and virtual assistants are becoming just that. They have access to a huge library of information and can provide immediate, accurate answers to thousands of common questions at any time of day. This means no more waiting for business hours to get the information you need.

Solving Critical Issues Faster Than Ever

Nothing is more urgent than a network problem. AI is a game-changer here, acting as a proactive problem solver. It constantly monitors network performance and can detect anomalies—like slow service in a specific neighborhood—often before customers even begin to report it. This allows technical teams to start fixing the issue immediately, drastically reducing downtime and restoring service much more quickly.

What’s Next on the Horizon?

Beyond solving problems, AI is also paving the way for even smarter interactions:

• Personalized Experiences: AI can help identify if you’re on the best plan for your needs, suggesting changes that could save you money or offer better value.
• Predictive Support: In the future, your provider might reach out to you with a solution before you even realize there’s an issue, turning customer service into a truly proactive partnership.

Ultimately, the integration of AI is about creating a customer care experience that is fast, intelligent, and focused on what matters most—you.